--- Current Bulletins ---

 

 

Holiday Hours & Closures Update

Posted on December 2, 2024

 

Please be advised of the upcoming holiday's hours and closures taking effect to the Winnipeg and Grand Rapids branch.

 

WINNIPEG

Tuesday, December 24th: 9:30 AM - 3:00 PM (Early closure)

Wednesday, December 25th: CLOSED (Christmas Day closure)

Thursday, December 26th: CLOSED (Boxing Day closure)

Friday, December 27th: 9:30 AM - 4:00 PM (Regular hours)

Saturday, December 28th: CLOSED (Regular closure)

Sunday, December 29th: CLOSED (Regular closure)

Monday, December 30th: 9:30 AM - 4:00 PM (Regular hours)

Tuesday, December 31st: 9:30 AM - 3:00 PM (Early closure)

Wednesday, January 1st: CLOSED (New Years Day closure)

 

GRAND RAPIDS

Tuesday, December 24th: 10:00 AM - 3:00 PM (Early closure)

Wednesday, December 25th: CLOSED (Christmas Day closure)

Thursday, December 26th: CLOSED (Boxing Day closure)

Friday, December 27th: 10:00 AM - 3:30 PM (Regular hours)

Saturday, December 28th: CLOSED (Regular closure)

Sunday, December 29th: CLOSED (Regular closure)

Monday, December 30th: 10:00 AM - 3:30 PM (Regular hours)

Tuesday, December 31st: 10:00 AM - 3:00 PM (Early closure)

Wednesday, January 1st: CLOSED (New Years Day closure)

 

Each branches regular hours will resume on January 2nd.

 

 

 

Change in Service Fee Deductions Method

Posted on November 6, 2024

 

You may have noticed a slight change in how some service fees are being deducted from your account. Rest assured, that the overall dollar amount remains unchanged, the difference is simply on WHEN the deductions occur. This change also applies only to packages that offer free outgoing Interac e-Transfers and non-credit union ATM withdrawals (e.g., Buffalo, Moose, Eagle packages, etc.).

 

For these specific packages, the service fees for e-Transfers and non-CU ATM withdrawals would work as follows:

• Under the OLD method: Charges were applied as transactions occurred, with a refund issued at the end of the month for any free amounts.
• Under the NEW method: Charges will be totaled and applied as a lump sum at the end of the month, subtracting the designated free amounts.

 

This change allows our Members to better recognize the total amount they pay in service charges every month, enhancing the transparency and understanding of their expenses. Members can now make more informed decisions about their transaction activity and better manage their finances.

 

For example, let’s say John is on the Buffalo package, which includes 2 free e-Transfers and 2 free non-CU ATM withdrawals each month. In October, John completed 5 e-Transfers and 3 non-CU ATM withdrawals:

• Under the OLD method: John would incur charges of $1.00 for each e-Transfer (totaling $5.00) and $1.50 for each non-CU ATM withdrawal (totaling $4.50) as they happened. At the end of the month, he would pay his monthly package fee ($11.99) and receive refunds for the 2 free e-Transfers (-$2.00) and 2 free non-CU ATM withdrawals (-$3.00) as part of the account package. His total monthly service charges would come to $16.49.

• Under the NEW method: John wouldn’t be charged any fees for the e-Transfers or non-CU ATM withdrawals as they occurred. At the end of the month, however, he would be charged a lump sum which includes his monthly package fee ($11.99) plus the total fees for the e-Transfers ($3.00) and non-CU ATM withdrawals ($1.50) that exceeded his 2 free transactions as part of the account package. His total monthly service charges would also be $16.49.

 

If you have any questions or concerns, please do not hesitate to contact us. It may also be worth connecting with us to learn about other account package options that you may have, as well as our Member-to-Member feature which could be a cost-effective alternative to e-Transfers if you are regularly sending funds to other MCU Members.

 

 

 

Member Referral Program

Posted on September 25, 2023, last updated on December 4, 2023

 

Since 1978 we have provided financial services for our community.

 

Help us continue this tradition with our Member Referral Program.

 

How It Works: Eligible Members will automatically receive one (1) $25.00 bonus for each new referral to Me-Dian Credit Union who has a successful consultation with a Me-Dian Credit Union employee about our products.

 

Eligibility: The program is open to all active members, in good standing, with Me-Dian Credit Union as of the date of the referral and that maintain such status until the bonus is awarded.

 

REFERRAL PROGRAM TERMS AND CONDITIONS

1. GENERAL

The Referral Program ("Program") begins September 1st, 2023. The intent is to generate new membership from the referrals by current members of the credit union, who are happy with the products and services they receive and who wish to support the credit union. We will offer the referring member a $25 Referral Bonus deposited directly into their Me-Dian Credit Union account.

2. ELIGIBILITY

The Contest is open to all active members, in good standing, with Me-Dian Credit Union as of the date of the referral and that maintain such status until the gift card is awarded.

3. HOW TO ENTER

Eligible Members will automatically receive one (1) $25.00 bonus for each new referral to Me-Dian Credit Union who has a successful consultation with a Me-Dian Credit Union employee about our products.

4. HOW TO WIN

Once the referred person or business has successfully consultation with a Me-Dian Staff, Me-Dian will provide the $25.00 Referral Bonus into the referrer's Me-Dian Credit Union deposit account.

5. PRIZE CLAIM CONDITIONS

The referring member will be notified by e-mail, according to Me-Dian Credit Union's records, within 30 days of the successful consultation. The referring member will receive an email or mailed letter about the deposit of the Me-Dian Referral Bonus.

6. REFERRAL BONUS

A qualified referring member will receive a $25.00 Referral Bonus into their Me-Dian Credit Union deposit account.

7. RIGHT TO VOID / TERMINATE / SUSPEND / MODIFY

Sponsor reserves the right to terminate, suspend or modify this Referral Program, in whole or in part, at any time and without notice or obligation if, in Sponsor's sole discretion, any factor interferes with its proper conduct as contemplated by these Official Contest Rules. Without limiting the generality of the foregoing, if the Contest, or any part thereof, is not capable of running as planned for any reason, including but not limited to infection by computer virus, bugs, tampering, unauthorized intervention, fraud, programming errors, or technical failures, which, in the sole discretion of credit union, corrupt or affect the administration, security, fairness, integrity or proper conduct of this Program, credit union may, in their sole discretion, void any suspect entries and: (a) terminate the Program, or any portion thereof; (b) modify or suspend the Program, or any portion thereof, to address the impairment and then resume the Program, or relevant portion, in a manner that best conforms to the spirit of these Official Contest Rules.

8. GENERAL CONDITIONS

Winning a prize is contingent on fulfilling all the requirements set forth herein. Decisions of the credit union and/or any independent contest judging organization will be final and binding on all matters pertaining to this Referral Program. The credit union reserves the right to correct any typographical, printing, computer programming or operator errors. The credit union's failure to enforce any term of these Official Terms and Conditions shall not constitute a waiver of that provision. The invalidity or unenforceability of any provision of these Terms and Conditions shall not affect the validity or enforceability of any other provision. If any provision of the Terms and Conditions is determined to be invalid or otherwise unenforceable, then the Official Terms and Conditions shall be construed in accordance with their terms as if the invalid or unenforceable provision was not contained therein. Sponsor reserves the right at its sole discretion to disqualify any entrant who tampers or attempts to tamper with the entry process, the operation of the Referral Program, violates the Official Terms and Conditions, or acts with intent to annoy, abuse, threaten or harass any other person.

WARNING: ANY ATTEMPT BY AN ENTRANT OR ANY OTHER INDIVIDUAL TO DELIBERATELY DAMAGE ANY WEBSITE ASSOCIATED WITH THIS REFERRAL PROGRAM OR UNDERMINE THE LEGITIMATE OPERATION OF THE PROGRAM IS A VIOLATION OF CRIMINAL AND CIVIL LAWS, AND SPONSOR RESERVES THE RIGHT TO PROSECUTE AND SEEK DAMAGES TO THE FULLEST EXTENT PERMITTED BY LAW.

9. LIMITATIONS OF LIABILITY AND RELEASES

BY PARTICIPATING IN THIS CONTEST, ENTRANTS AGREE THAT THE CONTEST GROUP HAS NO LIABILITY WHATSOEVER FOR, AND SHALL BE HELD HARMLESS BY ENTRANTS AGAINST, ANY LIABILITY FOR ANY INJURIES, LOSSES OR DAMAGES OF ANY KIND (INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES) TO PERSONS OR PROPERTY RESULTING FROM A PRIZE, INCLUDING THE ACCEPTANCE, POSSESSION, MISUSE OR USE OF THE PRIZE, OR THE MERCHANDISE FOR WHICH IT IS REDEEMED. FURTHER BY PARTICIPATING IN THIS CONTEST, ENTRANTS AGREE THAT CREDIT UNION HAS NO LIABILITY WHATSOEVER FOR, AND SHALL BE HELD HARMLESS BY ENTRANTS AGAINST, ANY LIABILITY FOR ANY INJURIES, LOSSES OR DAMAGES OF ANY KIND (INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES) TO PERSONS OR PROPERTY RESULTING FROM: A) ENTRY OR PARTICIPATION IN THIS CONTEST, INCLUDING ACCESS TO AND USE OF THE CONTEST WEBSITE, OR B) ANY CLAIMS BASED ON PERSONALITY OR PRIVACY RIGHTS, DEFAMATION OR MERCHANDISE DELIVERY. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages; therefore, such exclusions may not apply to you.

Without limiting the foregoing, the Referral Program shall not be responsible for: (a) any incomplete or inaccurate information that is caused by Referral Program website users, or by any of the equipment or programming associated with or utilized in the Referral Program, or by any technical or human error which may occur in the processing of submissions in the Contest; (b) lost, interrupted, or unavailable network, server, service provider, on-line systems, telephone networks or telephone lines, or any other connections; (c) the theft, destruction, loss or unauthorized access to, or alteration of, entries; (d) any problems with, or malfunctions or failures of, telephone networks or lines, computers or computer on-line systems, servers or providers, computer equipment, software, viruses or bugs; (e) garbled transmissions or miscommunications; (f) failure of any e-mail to be received by or from the Program judging organization or Sponsor for any reason, including but not limited to traffic congestion on the Internet or at any website or combination thereof or technical incompatibility; (g) damage to a user's computer equipment (software or hardware) occasioned by participation or downloading of materials related to this Referral Program; (h) printing, distribution, programming or production errors, and any other errors or malfunctions of any kind, whether human, mechanical, electronic or otherwise; or (i) technical, pictorial, typographical or editorial errors or omissions contained herein.

 

 

 

--- Past Bulletins ---

 

 

Pay It Forward Halloween Contest, Season 5!

Posted on October 25, 2024

 

We are excited to announce our fifth season of the "Pay It Forward" Halloween Contest!

 

On Halloween, October 31st, our staff will be dressed in their most unique, fun, and spooky costumes.

 

Pictures will be posted on our Facebook page where Members and Visitors will be able to vote for their favourite costume. Voters will be entered into a draw to win a $100 Visa Giftcard and Me-Dian Credit Union will also donate $500.00 on behalf of the winner to a charity of their choice.

 

Bonus Entry: Tag a friend in the comments who loves Halloween to receive an extra entry!

 

PAY IT FORWARD HALLOWEEN CONTEST SUPPLEMENTAL RULES

1. GENERAL

The Pay It Forward Halloween Contest begins October 31, 2024, once the photos are posted on our Facebook page, and ends on November 1, 2024, at 9:30am CST (“Time Period”). No purchase is necessary to enter. Unless specifically stated in these Supplemental Rules, the Master Terms and Conditions shall continue in full force and effect. Master Terms and Conditions can be found at: www.mediancu.mb.ca/legal (contest details at the bottom)

2. HOW TO ENTER

Photos of Me-Dian Credit Union staff wearing costumes (“Staff Costume”) will be posted on our Facebook page. Eligible participants will automatically receive a total of one (1) Entry for commenting on the appropriate post with a vote for their favourite Staff Costume. Eligible participants will automatically receive a total of one (1) Entry for tagging, at least, one friend in a comment on the appropriate post.

3. HOW TO WIN

Within 72 hours after the end of the Time Period, the Sponsor will select one (1) Entry received during Time Period. Odds of being selected to win a prize depends on the total number of eligible entries received during the Time Period.

The winning entrant will be notified at the telephone number or e-mail address registered with Me-Dian Credit Union, or through Facebook if not already a Member.

4. PRIZES

There is one (1) prize available to be won where the Sponsor will be given a $100 Visa Gift Card and an opportunity to donate $500.00 to a non-profit organization chosen by the winning entrant.
The non-profit organization chosen by the winning entrant must be a Canada Revenue Agency (CRA) Registered Charity that has applied for and been registered as having charitable status by the federal government by filing all the necessary and on-going paperwork required by the Canada Revenue Agency.

 

 

 

Hardware Upgrade - Grand Rapids Branch
(Morning Closures)

Posted on October 21, 2024

 

Our Grand Rapids branch is undertaking a hardware upgrade at the end of October. As a result of this implementation, the branch will be closed on the morning’s of Tuesday, October 29th, and Wednesday, October 30th. We expect that the branch will be open for your member needs as of noon/12:00pm on both days.

 

Thank you for your cooperation. Please monitor our social media during this time for status updates!

 

 

 

Software conversion & Service Interruption

Posted on August 7, 2024, last updated on September 15, 2024

 

In mid September, Me-Dian Credit Union will start our conversion to a new, advanced banking system software, which will allow us to operate more efficiently and provide new and improved services. This will require closing our branches and interrupting a number of services from Friday, September 13 until Tuesday, September 17. Updates will be provided on this webpage throughout the conversion so please check back often.

 

UPDATE (September 14, 2024): We are ahead of schedule and happy to report that Debit Card services are back online! ATM transactions and point of sale purchases are now available to all card holders.

 

UPDATE (September 15, 2024): Good News! Online banking and Mobile App banking are now online ahead of schedule as well. For those of you that use online banking and mobile app banking: On your first login, please use the full website to accept the online agreement and reset your password using your enrolled 2SV device; this cannot be done through the mobile app. For step-by-step instructions on reseting your password as well as other to-do activities, please refer to this guide.

 

 

 

Annual General Meeting of Members

Posted on April 10, 2024

 

MCU members are encouraged to pre-register and join us for our 46th Annual General Meeting!

 

The AGM provides eligible members with the opportunity to learn about Me-Dian's success in 2023, vote on motions, and hear the results of our Board of Directors election! Dinner, refreshments, and now DOOR PRIZES will be available to those who attend in person.

 

Our meeting takes place on Wednesday, April 24th at the Wyndham Garden Hotel. Doors open at 5:30pm and the meeting will start at 6:00pm.

 

The annual report, which includes the information on all business matters to be decided during the meeting, is available here.

 

Can't make it in person? You can still join us virtually! Register here

 

 

 

Annual Bursary Program

Posted on April 2, 2024

 

Me-Dian Credit Union is proud to help Manitoban students reach their postsecondary education goals through our Annual Bursary Program containing four bursary prizes valued at $1,000.00 each per individual student and two bursary prizes valued at $500 each per student.

 

The student may apply for multiple categories but is only subject to win once per year. The successful applicant must sign and return to Me-Dian Credit Union a written declaration and social media release form.

 

As a credit union we pride ourselves in the knowledge and assistance we can give to the future of tomorrow, being you!

 

We believe in the youth of our communities and are committed to building lifelong relationships with our members.

 

Submit your bursary application today and get help towards funding your future!

 

MCU Annual Bursary Application [PDF]

 

 

 

Holiday Schedule

Posted on December 18, 2023

 

Please note the following dates that we will be closed for the holidays:

 

Closed Christmas Day

Monday, December 25, 2023

 

Closed Boxing Day

Tuesday, December 26, 2023

 

Closed New Year's Day

Monday, January 1, 2024

 

We wish you and your families a wonderful holiday season!

 

 

 

Grand Rapids Location Closed December 15, 2023

Posted on December 8, 2023

 

Our Grand Rapids location will be closed on Friday, December 15, 2023, for a staff event.

 

Please contact our Winnipeg branch if you require assistance.

 

Phone: 204-943-9111
Toll Free: 888-955-9558
Email: info@mediancu.mb.ca
Fax: 204-942-3698

 

Thank you for your understanding.

 

 

 

December 6, 2023 - Cultural Awareness Seminar

Posted on December 4, 2023

 

On Wednesday, December 6, 2023, our Winnipeg and Grand Rapids branches will close early, at 1:30pm, for our quarterly cultural awareness seminar.

 

We appreciate your understanding as we focus on team development and cultural awareness. We'll be back to regular hours starting the following day!

 

 

 

Service Disruption - Debit Cards

Posted on November 28, 2023

 

UPDATE: We have been notified by our service provider that all services have been successfully recovered.

 

We are currently experiencing a service disruption that is affecting the use of debit cards. We are in contact with the service provider to resolve the issue.

 

Updates will be provided on our website and social median.

 

Thank you for your patience and understanding.

 

 

 

2-Step Verification

Posted on November 22, 2023, last updated on November 29, 2023

 

To further protect our Members and as a step towards providing more advanced features, we will be introducing 2-Step Verification for online banking and mobile app banking very soon.

 

The launch date Tuesday, December 5, 2023, but you can start preparing for enrollment now.

 

1. For security purposes, saved/memorized accounts will not be carried over. You will be asked to manually enter your login ID and personal access code during your first login after the launch date, so keep this information accessible.

 

2. For users of our mobile app, it is always suggested to have the latest version installed for optimum user experience and the best protection for your data.

 

3. Need some help updating your app or remembering your login information? Feel free to contact us.

 

FREQUENTLY ASKED QUESTIONS

 

Q: Why is 2-Step Verification (2SV) necessary?

A: With cyber-threats becoming increasingly sophisticated, the use of passwords alone have grown vulnerable to these threats. 2SV provides a stronger, and more secure, authentication method to further protect you, your data, and your funds from cyber attacks.

 

Q: How does 2-Step Verification work?

A: During the login process, a verification code is generated and delivered to your registered mobile phone number or email address. You will then have to retrieve the code and enter it before access is granted to your online banking account. These codes are valid only for a single use and a limited time.

 

Q: What changes to my online banking experience can I expect?

A: For security purposes, once 2SV is made available in the platform, memorized or saved logins will not carry over. You will have to enter your Login ID and PAC manually in order to access online banking. From there you will be able to memorize or save your login information again. Touch ID/Biometrics and Quickview settings will also not carry over, but once you log in you can re-enable those features.

 

Q: Is 2SV registration mandatory for all Members?

A: We will provide a grace period where Members can choose to continue to access online banking without first registering for 2SV. After the grace period, all Members must be registered for 2SV before accessing online banking.

 

Q: How do I register for 2SV?

A: Once the feature is launched, you will automatically be taken to an enrollment page after logging into your online banking. From there, you can select to register either a phone number or email address that you can use to receive and retrieve notifications and verification codes.

 

Q: Can I register for 2SV under multiple notification channels?

A: Yes, although during enrollment you can register only one, either a mobile phone number or email address, to receive the initial notification, you can add the other notification channel under your Profile & Settings page once logged into online banking.

 

Q: Can I register more than one mobile phone number or email address?

A: Registration is limited to a single mobile phone number and a single email registration.

 

Q: If I have a mobile phone number and email address registered, will a verification code be sent to both?

A: No. If you have both notification channels registered, you are presented with a selection page where you must choose which channel will receive the notification for that particular login.

 

Q: How many attempts do I get to validate a verification code?

A: During the 2SV process of a login attempt, the maximum attempts to validate a verification code is three. If you are unable to validate the verification code after three attempts, the system will automatically lock you out.

 

Q: What happens if I have exhausted my maximum number of attempts to validate a verification code, and I am locked out?

A: If you are locked out because you were unable to validate a verification code during the 2SV process of a login attempt, please contact us to unlock your account.

 

 

 

Early Closure - November 21, 2023

Posted on November 14, 2023

 

We will be closed at 2:30pm on Tuesday, November 21, 2023, for a Staff Training Seminar.

 

We will return to our regular business hours at 9:30 a.m. on Wednesday, November 22, 2023.

 

Thank you for your co-operation.

 

 

 

Scheduled Maintenance - November 19, 2023

Posted on November 8, 2023

 

Our service provider is performing a scheduled maintenance on Sunday, November 19, 2023, from 2am-2pm.

The following services will be unavailable for the duration of the maintenance:

• Online Banking
• Telephone Banking
• Mobile App Banking
• ATM Transactions
• Debit Card Transactions

 

 

 

Password Change Prompt

Posted on November 7, 2023

 

Have you been prompted for a password change? Do not be alarmed.

 

Encouraging regular password changes is just one of the many ways we are working to support your online safety and to ensure the protection of your data and account.

 

Other upcoming security enhancements and enabled features will include

• 2-step verification
• self-password reset
• text/SMS banking

 

 

 

Remembrance Day

Posted on November 2, 2023

 

We will be closed on Monday, November 13 2023, in observance of Remembrance Day.

 

We will return to our regular business hours at 9:30 a.m. on Tuesday, November 14, 2023.